If you are trying to login and the website cannot locate your account, you should be able to simply register a new account. If you include a note in your order that this has happened, you can let us know and we will confirm that the backend of the website is up to date for the future.
If you’ve lost your password or the website refuses to accept your password, just do a password reset. This is sometimes caused by using a weak password. As technology improves, there are times that upgrades may flag an account that uses a weak password and requires a stronger password to allow access.
- Clear your Browser Cache and Cookies
- Refresh the page and try again
Your information is our top priority! We frequently improve the security protocols on the website but sometimes progress has a price.
If you’re having trouble logging in, see below to learn about some common issues and how to correct them. If you continue to have problems, fill in the form below or contact us through the CHAT in the bottom right of the website or use the form below. We will respond to you as quickly as possible to correct the issue.
Expecting a Package?
Are you a member of our Loyalty Rewards Program? You can use this link to check your current status. Not a member? No problem, you can use the same link to sign up.
Currently, our Loyalty Program is only available for in store purchases. We will notify you when it is available for online purchases.
Gift cards are sold in store and online. At this time, we cannot process a gift card through the website but we will gladly take the payment over the phone or you can send us a message and will create a special coupon discount code for you.